Job Description
<Job Responsibilities> 1. People & Leadership — Build a team people want to grow with Lead, coach the teams, building ownership, teamwork and continuous improvement. Maintain regular communication and , monitor engagement, retention and attrition risks, manage performance, grievances, absence and discipline in line with Thai labour law. Establish career paths from Assistant to Stylist and branch leadership 2. Company Standards & Customer Experience — Turn Japanese know-how into everyday practice, Work with Japanese trainers and Thai technical specialists to adapt Japanese operating principles to Thailand. Develop and refine SOPs, service standards, training materials and routines; coach teams on technical quality, customer service and behaviour. Embed Omotenashi into daily customer interactions and maintain consistent quality across all branches. 3. Multi-Branch Operations — Build a scalable operating model Lead daily branch operations through regular site visits, hands-on coaching and problem-solving. Standardise opening and closing, hygiene, safety, customer reception, queue management, consultation, services, cash handling, stock control and administration. Ensure appropriate staffing, scheduling and workforce allocation; resolve operational issues promptly and establish repeatable routines for expansion. 4. Commercial Performance & Branch Results — Connect operations to business outcomes Own branch performance by tracking revenue, costs, margins, customer retention, visit frequency, bookings, average spend, chair and staff utilisation, and service capacity. Analyse customer demand and competitor insights, execute marketing campaigns with the marketing team, measure results and implement improvement plans with branch teams. 5. Data, Reporting & Continuous Improvement — Turn insight into better decisions Ensure accurate, timely and actionable branch data. Report KPIs, operational exceptions, complaints, incidents, people and attrition risks, workforce productivity, branch conditions and improvement opportunities. 6. Expansion & Business Partnerships — Prepare the business for growth Support new branch openings by planning staffing, processes, training and resources. Build relationships with landlords, shopping malls, suppliers and external partners. Collaborate with Japan HQ on knowledge transfer and operational development, and with group companies, including OCC, on professional hair-care products, technical capabilities and people development.
Job Requirement
<Necessary Skill / Experience> - At least 3 years Area Manager, Branch Manager, Store Manager and the beauty, salon, spa, nail, or wellness sector - Demonstrated experience managing professionals whose earnings depend on their own performance (e.g., hair stylists, beauty or spa therapists, chefs, fitness trainers, or commission-based sales staff) - Conversation High level in English (To communicate with Japanese trainer) ,To report to and hold a discussion with the Company's management - Willingness to spend the working week in the branches rather than at a desk - Evidence of having built something (a team, a branch, a department, a business) - Experience working with a large Thai corporate group as a partner, supplier, or affiliate - Experience opening new sites - Experience managing a team of mixed Thai and Japanese members - Experience correcting operating or customer data that could not be relied upon <Preferable Skill/ Experience> - Conversation level in Japanese language ability at any level - Experience taking a way of working from one country or company and making it hold in a local team