Job Description
Job Description
Airfreight Import Customer Service Division Manager
(40K-60K) (JO-180530-163698)
Duties & Responsibilities:
Oversee and lead a team of all Air freight import customer service team
Manage, monitor and optimize Air freight import customer service to ensure smooth delivery
Maintain communication with consignee, carriers, operations and sales to secure correct documents
Communicating courteously with customers by telephone, email, letter and face to face
Providing help and advice to customers on company's products & services
Keeping accurate records of discussions or correspondence with customers
To visit customers regularly as per Sales policy and submit report on time
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants or customer service officers
Handling customer complaints or any major incidents
Developing feedback or complaints procedures
Issuing refunds or compensation report to top management & communicate to customers
Analyzing statistics or other data to determine the level of customer service
Improving customer service procedures, policies and standards
Qualifications:
[Must]
Thai Nationality , Male/Female, 30-40 years old
Bachelor's degree in Business, Economic, International Business, Logistics
At least 6 years experienced in Air freight Customer Service import from Freight Forwarder or Logistic
At least 2 years in managerial skill in team management
Have record of continuous employed by same company
Smooth communicate both inside and overseas
Good computer skills to support all analyze reports (Outlook, Advance Excel , PowerPoint)
Able to visit customer by own car , own drive
Able to work on Saturday
Languages skills
English: Business Level
Japanese: None
Workplace Area: Airport Link Lat Krabang
Working Hour: 08:30 – 17:00 (Mon – Fri), 09:00 - 13:00 (every Sat)
About the Benefits
Salary: 40,000 – 60,000 THB
About the company
Business Type: Transportation & logistics
Products: Airfreight & Sea freight / Customs Brokerage / Logistics Warehouse/ Cross Border Truck / Packing Operations /Domestic Transportation
Airfreight Import Customer Service Division Manager
(40K-60K) (JO-180530-163698)
Duties & Responsibilities:
Oversee and lead a team of all Air freight import customer service team
Manage, monitor and optimize Air freight import customer service to ensure smooth delivery
Maintain communication with consignee, carriers, operations and sales to secure correct documents
Communicating courteously with customers by telephone, email, letter and face to face
Providing help and advice to customers on company's products & services
Keeping accurate records of discussions or correspondence with customers
To visit customers regularly as per Sales policy and submit report on time
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants or customer service officers
Handling customer complaints or any major incidents
Developing feedback or complaints procedures
Issuing refunds or compensation report to top management & communicate to customers
Analyzing statistics or other data to determine the level of customer service
Improving customer service procedures, policies and standards
Qualifications:
[Must]
Thai Nationality , Male/Female, 30-40 years old
Bachelor's degree in Business, Economic, International Business, Logistics
At least 6 years experienced in Air freight Customer Service import from Freight Forwarder or Logistic
At least 2 years in managerial skill in team management
Have record of continuous employed by same company
Smooth communicate both inside and overseas
Good computer skills to support all analyze reports (Outlook, Advance Excel , PowerPoint)
Able to visit customer by own car , own drive
Able to work on Saturday
Languages skills
English: Business Level
Japanese: None
Workplace Area: Airport Link Lat Krabang
Working Hour: 08:30 – 17:00 (Mon – Fri), 09:00 - 13:00 (every Sat)
About the Benefits
Salary: 40,000 – 60,000 THB
About the company
Business Type: Transportation & logistics
Products: Airfreight & Sea freight / Customs Brokerage / Logistics Warehouse/ Cross Border Truck / Packing Operations /Domestic Transportation