Job Description
Airfreight Import Assistant Division Manager (Customer Service) @Lat Krabang (40K-60K negotiable) (JO-170712-132091)
About this Job
Job Highlight
Ø Opportunity to work in one of the world's leaders in Freight Forwarder & Logistics service
Ø Opportunity to utilize your skills and gain wide range of experience
Ø Opportunity to use your management skill to manager a big team
Work outline: In charge of Customer Service, manage a team, handle complaint’s case
Duties & Responsibilities:
Ø Providing help and advice to customers on company's products & services
Ø Communicating courteously with customers by telephone, email, letter and face to face
Ø Keeping accurate records of discussions or correspondence with customers
Ø Producing written information for customers. Good with computer software skills
Ø Visiting customers regularly as per Sales policy and submit report on time
Ø Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants or customer service officers
Ø Handling customer complaints or any major incidents
Ø Developing feedback or complaints procedures
Ø Issuing refunds or compensation report to top management & communicate to customers
Ø Analyzing statistics or other data to determine the level of customer service
Ø Improving customer service procedures, policies and standards
Qualifications:
[Must]
Ø Thai Nationality, Male/female, ages 30-38 years old
Ø Bachelor’s Degree in Business, Economic, International Business, Logistics
Ø At least 5 years experienced in Airfreight import for Freight Forwarder or Logistics
Ø Excellent in English with toeic more than 600 scores or equivalent
Ø At least 2 years in managerial skill in team management
Ø Have record of continuous employed by same company.
Ø Smooth communicate both inside and overseas.
Ø Good computer skills to support all analyze reports (Outlook, Advance Excel , Powerpoint)
Ø Able to visit customer
Languages skills
English: Business Level
Japanese: None
Workplace Area: Airport Link Lat Krabang
Working Hour: 08:30 – 17:00 (Mon – Fri) , 09:00 - 13:00 (every Sat)
About the Benefit
Salary: 40,000 – 60,000 THB negotiable
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒Provident Fund
☒Annual Health Check
☒Monetary assistance
☒Ability Allowance
☒Bonus depends on corporate profit and individual achievement
About the company
Business Type: Transportation & logistics
Products: Airfreight & Sea freight / Customs Brokerage / Logistics Warehouse/ Cross Border Truck / Packing Operations /Domestic Transportation