Job Description
<Job Responsibilities> - In charge of improving service standard & management Team Management (Manager role) - Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff - Plans, monitors, appraises, and reviews job contributions of staff - Communicates job expectations to staff - Enforces company policies and procedures - Accomplishes information systems and organization mission by completing related results as needed - Stand by for supporting staff as needed Customer Satisfaction job (Staff role) - Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service (2shifts for day support and night support) - Get approval from the manager if immediate client visit is required by customers - Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews - Prepare and complete actions plans - Implement production, productivity, quality, and customer-service standards - Identifies customer service trends and determines system improvements - Analyse variance and initiates corrective actions - Determines customer service requirements by maintaining contact with customers and visiting operational environments - Conducts customer satisfaction surveys and forms focus groups ・Improves customer service quality results by studying, evaluating, and redesigning processes and establishing and communicating service metrics and monitoring and analyzing results - Maximizes customer operational performance by providing help desk resources and technical advice - Resolves problems and disseminates advisories and warnings - Detects and diagnoses network problems - Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations
Job Requirement
<Necessary Skill / Experience > - Thai nationality, Male age 40 – 50 years old - Bachelor’s Degree or Higher in Engineering field - At least 10 years’ professional experience working in After-Sales / Service Engineer / Sales Engineer in Robotics or Factory Automation business - Significant experience working with Customer Satisfaction (CS) and Customer Experience (CE) tools and comfort level with technology - English skills for working with Japanese Management level, documentation, and email - Able to build team - Communicate well both orally and in writing and demonstrate business acumen in your daily work - Professional personal appearance - Have own car with a driver’s license <Preferable Skill / Experience> - None Languages skills English: Conversational Level Japanese: None Workplace Area: MRT Sutisarn, Bangkok Working Hour: 8:40-17:40(Mon-Fri (Sat: None)) About the Benefits Salary: 80,000–100,000THB About the company Products: Mechatronics,System & Engineering, Robotics Business Type: General Trading Company;Machinery / Equipment / Plants