Job Description
<Job Responsibilities> - Act as the primary point of contact for Japanese- and English-speaking clients throughout project delivery - Build strong, long-term relationships by understanding clients' businesses, objectives, challenges, and expectations - Communicate project progress, recommendations, issues, and next steps clearly and professionally - Manage client expectations and coordinate with internal teams to ensure smooth communication and delivery - Proactively identify client needs and opportunities before they become immediate requests - Understand client business challenges and translate them into clear briefs, requirements, and actionable direction for internal teams - Lead the team in developing and proposing appropriate solutions based on clients' business objectives - Prepare and present proposals, recommendations, and new ideas to clients proactively - Coordinate with creative, technical, and other internal teams to plan and deliver digital projects - Ensure projects are delivered on time, within agreed scope, and aligned with client objectives
Job Requirement
<Necessary Skill / Experience> - Bachelor's degree in Marketing, Communications, Business Administration, or a related field - At least 5 years of experience in account management, client servicing, and project management in a marketing agency. - Japanese proficiency at JLPT N1-N2 (Communicate with Japanese clients) - Conversational high-level English, with TOEIC 700+ (Communicate with other branches; internal and external emails and documents) - Experience working with clients and coordinating cross-functional teams, projects, and working with stakeholders <Indetails> - Understanding of digital marketing and digital project delivery - Strong client relationship management and communication skills - Ability to manage multiple projects and priorities in a fast-paced environment <Preferable Skill/ Experience> - Experience in a digital agency, marketing agency, or related environment is preferred