Job Description
<Objective of the Position> Provide comprehensive and in-depth technical support for smart door lock solutions, from project consultation to troubleshooting, in order to ensure customer satisfaction. <Job Description> - Serve as the primary point of contact for business partners, end-users, and colleagues regarding network, software, and hardware inquiries. - Collaborate with the team to organize and conduct technical training sessions, ensuring partners possess the necessary expertise in company's solutions. - Test and evaluate hardware components returned via the RMA process, ensuring professional technical assessment and follow-up. - Provide technical consultancy during the pre-sales phase, analyzing tender requirements to ensure company's solutions align with project needs. - Create and review technical drawings using AutoCAD to design system architectures, ensuring precise installation and integration. - Act as a consultant to troubleshoot complex installations, ensuring seamless system operation for every client
Job Requirement
<Job Requirements> - Education: College diploma or Bachelor's degree in an engineering-related field (Software, Mechanical Engineering, or Electronics). - Language: English - Business Proficiency Level. - Experience: Over 3 years of practical experience in technical support or field engineer positions, with the following requirements: + Industry knowledge: Understanding of physical security, smart hotels (GRMS, IPTV), and ELV systems (CCTV, Network, PA, BMS/VMS). + Proficient in quantity take-off (BOQ) and CAD drawings. + Good knowledge of door hardware, network infrastructure, and databases.