Job Description
<Job Responsibilities> - Respond to inquiries from existing customers regarding products, delivery schedules, and specifications via phone and email. - Confirm customer orders and coordinate with relevant internal departments. - Coordinate delivery schedules and shipment plans with the Production and Logistics teams. - Handle initial responses to product issues or customer complaints and coordinate with related departments to resolve them. - Prepare quotations and other sales-related documents. - Communicate and share information with the Japan headquarters and internal teams. - Build and maintain strong relationships with existing customers through continuous communication. - Accompany Japanese staff on customer visits and meetings when necessary. - Provide general administrative and operational support to the Sales Department. <仕事内容> 既存顧客からの製品・納期・仕様に関するお問い合わせ対応（電話・メール） 顧客からの注文内容の確認および社内関連部署への展開 生産部門・物流部門と連携した納期・出荷スケジュールの調整 トラブルや不具合発生時の初期対応および社内関係部署との調整 見積書・各種営業関連書類の作成 日本本社および社内各部署との連携・情報共有 顧客との継続的なコミュニケーションを通じた関係構築 必要に応じて日本人スタッフと同行し、顧客訪問・打ち合わせを実施 その他、営業部門に関わるサポート業務
Job Requirement
<Necessary Skill / Experience> - Language - Japanese: Business level (approximately JLPT N2 or above) for both internal and external communication - English: Intermediate level for external communication - Experience - At least 3 years of full-time professional work experience (industry not specified) - Practical experience using Microsoft Excel, email, and other PC applications in a business environment - Personal Attributes - Strong communication skills to work effectively with both internal and external stakeholders Willingness to proactively learn new products and job-related knowledge <Preferred Qualifications> - Experience working in the manufacturing industry - Experience in Sales Support, Customer Support, or Sales Administration - Experience in delivery schedule coordination, production control, or order management - Experience working for a Japanese company <必須条件> 言語： - 日本語：ビジネスレベル (N2 for external and internal) - 英語：中級レベル (For external) 経験： - 業界限らずフルタイムとしての社会人経験3年以上 - Excel・メールなどPCを業務で使用した経験がある 人物： - 社内外とのコミュニケーションを円滑に行える方 - 新しい製品知識や業務内容を積極的に学ぶ意欲のある方 <歓迎条件> 製造業での勤務経験 営業サポート、カスタマーサポート、営業事務の経験 納期調整や生産管理、受発注業務の経験 日系企業での勤務経験