Job Description
<Job Responsibilities> - Instruct and guide distributors on the installation, repair, and maintenance of company instruments. - Accompany distributors during product demonstrations at existing and potential customer sites to promote the company and brand. - Execute a wide range of service activities efficiently and effectively, including installation, operator training, preventive maintenance, testing, inspection, troubleshooting, adjustments, calibration, alignment, and part replacement. - Manage the service territory, including assigned equipment and parts inventory, to meet customer needs and contribute to service product sales and revenue goals. - Ensure high customer satisfaction and improve service outcomes by delivering speedy, high-quality service. - Act as a trusted advisor by understanding customer needs and providing appropriate solutions. - Provide feedback to management regarding field performance anomalies and suggest recommendations for improvement. - Review service manual documentation for accuracy and current revision levels, and translate documents into the local language as needed. - Maintain Device History Records and monitor modification and software upgrade status. - Review failure trend analysis data for assigned products, identify trends, and report them to management for resolution. - Maintain professional and technical knowledge by attending required educational classes and reviewing technical bulletins. - Perform duties as assigned, including those outside standard guidelines.
Job Requirement
<Necessary Skills/ Experience> - Education: Bachelor's degree or above in medical technology, mechanical technology, or a related discipline. - English - Intermediate level - At least 1 year of experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting. - Flexibility to travel overnight on short notice within and/or beyond defined territory or outside routine business hours to support customer needs. - Able to lift and carry equipment up to 50 kg. <Preferable Skills/ Experience> - Business Level of proficiency in English (L/S, R/W). - At least 1 year of experience in the repair, maintenance, and installation of IVD products.