Job Description
<Job Responsibilities> 1. Monitor daily procurement operation. • Monitor daily procurement operation to ensure that consistently highest level of customer excellence. • Supervise staff implementing SOPs’ Department, ISO requirements. • Manage capacity strictly following SOP, KPI and Department’s guidelines. • Manage consolidation for export cargoes. • Solve all arising matters related to customers and staff. • Respond promptly to queries from clients (both internal and external) which are out of staff ability while striving to meet established quality guidelines. • Negotiate best rate, capacity, schedule to minimize cost, increase Air Profit, VOL, to match the budget. • Input all related data to Daily plan app, Booking confirmation, UFS, ...correctly and timely. • Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received. 2. Build up relationship with Airlines, Suppliers • Buildup, develop and maintain strong relationships with Airlines and Suppliers. • Schedule meeting with Airlines to strengthen relationship & get market update. 3. Staff Management • Arrange suitable working shifts for staff based on actual working condition. • Ensure that daily jobs are handled and controlled properly. • Monitor overtime registration for staff in the division. • Maintain a consistently high level of communication with all relevant parties. • Ensure all divisions’ activities are always operating smoothly. 4. Data & system control • Weekly check data in UFS to ensure accurate and timely data input to avoid mistakes and propose countermeasures. • Consult with Direct Superiors about risk management efficiency. 5. Reports • Report to the Superiors, Sales… the market situation, consolidation, shortfall during working with airlines, suppliers so the company may make the appropriate strategy in a timely manner. • Make the report to SEOHQ/ FSG/ APH/GM/… (Charter P&L, Consolidation efficiency…)
Job Requirement
<Necessary Skill / Experience > ・Age: under 35 years old ・Education: Bachelor’s degree in Business Administration, Logistics, International Business or other related fields to Business ・Gender : any ・Language: English at Business level ・Experience: at least 3 years of relevant work experience or knowledge of forwarding, logistics industry processes, procedures, and practices. - Experience in flight booking and procurement. <Skill > • Good at MS office (Word, Excel, power point….) • Upper-Intermediate English skill (4 skills), additional language should be an advantage. • Being able to work under high pressure, Stress tolerance. • Good Communication, Interpersonal skills & negotiation skills- verbal and written. • Good Problem analysis and problem-solving. • Attention to detail and accuracy. • Data collection and ordering. • Adaptability, Initiative. • Good relationship with Airlines, suppliers • Good customer excellence orientation.