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Sea Export Customer Service (Asst. Manager) (30K–60K) (SDG-94346) ผู้ช่วยผู้จัดการบริการลูกค้าส่งออกทางทะเล <Job Responsibilities> • Manages and monitors the workload of each Sea Export Team member to ensure accuracy, and balance tasks among staff. • Monitors the team’s performance and identifies transactions, support CS teams in guidance and problem solving, allocate new accounts to individual team members, and tasks that require special handling or expediting. • Establishes workflow processes, reviews and revises these as needed in accordance with customer needs, Company standards and ISO policies /assigns work to staff, monitor section performance and ensure section KPIs are reach. • Responsible for product operational and sales activities as assigned by Sales Team and/or General Manager. • Ensures the timeliness of Billing, File Closing, Document Turnover and Booking as well as Monthly Reporting for Senior Management. • Ensures Company compliance of all applicable local and international laws, regulations, and legal obligations. • Ensures that the staff is properly trained and handles shipments in compliance with AFR (Japan), ISF & AMS (USA) regulations. • Oversees, trains and advises team members and clients in areas of export administration regulations, consular regulations, other government agency regulations, billing system, accounting procedures and export services. • Reviews and audits work process. • Coordinate with Sea carriers and consolidators for space bookings and equipment to meet committed service levels, negotiates rates with providers i.e., Carriers, NVOCC. • Responds to rate requests received from clients and overseas offices/agents. • Performs / supervises timely closing/billing (invoice release) & accountability for profit of all shipments assigned. • Responsibilities include participating in the interviewing, hiring, and training employees; planning, assigning, and directing work processes; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. • Joint visits with Marketing & Sales to existing customers upon request.
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<Necessary Skill / Experience > - Thai nationality , Male, Female , age 28 - 35 years old - Bachelor's degree in Logistics or any related field. • Have a minimum of 5-10 years of experience in Sea Export Freight Forwarding or Import-Export industry • Minimum 3-5 years of supervisory/management experience. • Good command in English communication and business writing. <Details> • Managing Subordinates more than 5 persons will be advantage • Have a solid understanding and advanced knowledge of AFR (Japan), ISF & AMS (USA) regulations as well as knowledge of all other government agency regulations governing Sea Export shipments. • Possess knowledge of Incoterms, ISO 9001 procedures and hazardous materials regulations. • Possess exceptional leadership qualities with the ability to work independently, multi-task, be a team player and work in a fast-paced environment. • Have strong computer skills and knowledge of Microsoft Outlook, Excel, Word and PowerPoint. Language Skill English level : Conversational Japanese level : None Workplace Area: BTS Sala Daeng Working Hour: 8:30-17:30(Mon-Fri (No SAT/WIO 100%)) About the Benefits 30,000–60,000THB About the company Product & Service: Logistic Services - Focus on Sea Freight Business Type: Distribution / Transportation / Warehousing