Job Detail
Global IT Support Manager (70K-80K) (JO-171101-139555)
About this Job
Job Highlight
Ø Able to work in a supply chain operator ranking among the top companies in its field in Europe and the World
Ø An opportunity to contribute IT skills and knowledge
Ø An opportunity to work and coordinate with colleagues from many countries
Work outline: Provide support (key and super users) from local and overseas users
Duties & Responsibilities:
Ø Provide support (key and super users), in line with OPS policies and business needs in order to ensure an optimized utilization of company system
Ø Analysis, classification and solving of Incidents of our TMS
Ø Conduct approval tests on functionality of new versions provided by our software supplier
Ø Provide TMS application support on global scale
Ø Identify TMS and helpdesk application training needs
Ø Create, coordinate and conduct (refresher-)trainings for TMS and Helpdesk ticketing system to Key Users
Ø Work closely with team members, Key Users, application specialists and TMS vendor for incident issues
Ø Document TMS incidents and resolutions and maintain these in a knowledge database and FAQ catalogue
Ø Support of local country key-users on how to use the TMS
Ø Participate in TMS related projects when requested and develop training material for projects going live
Ø Identify system optimization opportunities and report to application and process owners
Ø Administer ticket handling records
Ø Analyze and classification of IT Incidents of our TMS for all enabled countries and companies
Ø Present and train the team on focus areas
Qualifications:
[Must]
Ø Thai nationality, Male or Female, age 30-45 years
Ø Bachelor’s degree in Computer Science or related fields
Ø At least 3-5 years’ experience in support of logistics systems
Ø Experienced in conducting user Trainings
Ø In-depth knowledge of the TMS and helpdesk ticketing systems
Ø Flexible for Irregular working hours
Languages skills
English: Business Level
Japanese: None
Workplace Area: BTS OnNut
Working Hour: 8.30-17.30 (Mon – Fri)
About the Benefit
Salary: 70,000-80,000 THB negotiable
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒ Life Insurance
☒Provident Fund
☒Annual Health Check
☒Bonus depends on Company’s Profit
About the company
Business Type: Logistics
Products: Freight Forwarding, Supply Chain Optimization
