Job Description
<Job Responsibilities> 1. Technical Support - Set up, install, and commission equipment/machines from start to completion. - Diagnose causes of equipment/machine malfunctions and work closely with customers to identify effective solutions. - Recommend upgrades, repairs, or maintenance and carry them out when required. - Conduct customer training on equipment operation and maintenance. - Perform regular inspections and ensure equipment operates efficiently and safely. - Maintain good customer relationships through attentive service and reliable after-sales support. - Participate in training sessions to stay updated on new technologies and repair techniques. - Summarize daily activities, report to superiors, and share technical experience with the team. 2. Others - Cooperate effectively with related departments to ensure customer satisfaction. - Communicate and coordinate with direct-sales partners and distributors. - Perform other tasks assigned by the company or department.
Job Requirement
<Necessary Skill / Experience > ・Education: Bachelor's degree in Mechatronics, Electronics, Automation, or related fields. ・Language: English or Japanese - Business Level ・Experience: At least 1 year working in the same position. ・Others: - Good computer skills, including MS Word, Excel, and PowerPoint. - Professional attitude, strong responsibility, and ability to work under pressure. - Proactive, adaptable, with good management, teamwork, communication, and problem-solving skills. - Willing to travel domestically and overseas, and work overtime when required.