Job Description
<Position Objective/Expectation > On-site work, including handling important cases and customer complaints, as well as internal customer support, training for agents, and technical support <Job Responsibilities> - Support for on-site work, troubleshooting - Training on connecting and operating our company's software and printer equipment - Responding to customer inquiries - Data aggregation and reporting (customer database, machine installation, operation, troubleshooting, etc.) - Providing reports tailored to the situation - Interpreting, training, and other instructional activities
Job Requirement
<Necessary Skill / Experience > ・Bachelor's Degree ・Gender: Male ・Age: 27-37 ・Business level in English (internal-External communication, Interpretation, Reporting) ・Having more than 3-4 years of experience in Technical support positions of Printing Machines. inkjet printing machines, Offset, Cutting Protta, or related printing equipment （Prefer Japanese or Chinese companies) ・Can go on a business trip (depends on the project) ・Having good knowledge of Technical ・Other Skills: PC Skills. Microsoft Office (Excel, Word, PowerPoint) ・ Can use design software（Illustrator, CorelDraw) - Basic knowledge or Experience or above <Preferable Skill / Experience> ・Having Chinese speaking skills or Japanese Speaking skills ・Having good knowledge of Industrial Printing Equipment