Job Description
<Job Responsibilities> - Support the Sales Manager in delivering business strategies for operational efficiency and viability for the product (including spare parts) and service support activities. - Provide dealers with on-site field support and advice to diagnose and troubleshoot heavy equipment hydraulic, electrical, engine and transmission faults and repairs etc. - Support dealers in new product assembly, providing equipment and parts training, reviewing and processing warranty claims, and assisting in spare parts recommendation and inspection. - Coordinate with dealers to collect and analyze data for market surveys and research, business planning, and marketing support activities. - Identify opportunities for the development of designated construction machinery products. - Handle and resolve customers’ concerns and inquiries relating to the equipment, machinery, products,s and services - Prepare and analyze monthly service reports on a timely and accurate basis
Job Requirement
<Necessary Skill / Experience > • Age: 30 - 40 • Gender: Any • Education Background: Diploma/Degree in Mechanical, Electrical or Mechatronic Engineering (mandatory) • Language: English - Business Level (Internal and external use) • Experience : - Minimum 5 years of related working experience and knowledge in the construction machinery industry preferred - Having good negotiation skills with dealers <Preferable Skill / Experience >: - Proficient in Microsoft office applications, such as MS Powerpoint, Excel and Word - Excellent inter-personal, communication, presentation, problem solving and negotiation skills, able to engage with dealer in a professional and competent manner - Able to work independently and be self-motivated - A team player with positive attitude and strong customer orientation