Job Description
<Job Responsibilities> - Provide first-level technical support to employees via phone, email, or in-person. - Troubleshoot and resolve hardware and software issues on various operating systems (Windows, macOS, Linux). - Manage user accounts and permissions in Google Workspace. - Assist with Single Sign-On (SSO) setup and maintenance. - Support Mobile Device Management (MDM) for managing and securing mobile devices. - Install, configure, and maintain software and hardware for workstations, laptops, and mobile devices. - Provide guidance and training to employees on IT-related matters. - Document and maintain records of IT issues and resolutions in a ticketing system. - Ensure the security of IT infrastructure by following best practices for data security and privacy. - Collaborate with other teams to solve technical problems and improve systems.
Job Requirement
<Necessary Skill / Experience > ・Education Background: Bachelor's degree in IT/ Computer Science ・Language Skills: English - Business Level ・Experienced in an IT Helpdesk or IT Support role. ・Knowledge of Google Workspace (formerly G Suite) administration. ・Understanding of Single Sign-On (SSO) and its configuration. ・Familiarity with basic troubleshooting across different operating systems (Windows, macOS, Linux). ・Experience with Mobile Device Management (MDM) solutions. ・Familiarity with networking concepts and troubleshooting. <Other skills> - Strong customer service skills and ability to explain technical concepts to non-technical users. - Excellent communication and interpersonal skills. - Ability to manage multiple tasks and prioritize in a fast-paced environment. - Strong attention to detail and problem-solving abilities. ・Certifications: CCNA are a plus.