Job Description
GENERAL INFORMATION
- Position: IT EXECUTIVE IN HCMC - SERVICES
- Job code: JO-170721-132766
- Level: Staff
- Contract Term: Permanent
- Recruitment Reason: Replacement
- Expected joining date: ASAP
- Work Location: HCMC
- Work Time:
- Monday - Friday (8:00~17:00)
JOB DUTIES
- Report to Senior Manager
- Assigned to IT Division
- Job Responsibilities:
- IT service activities:
- Register all requests to system
- Support users on IT-related matters to ensure smooth operation for users
- Close cases with requesters’ acceptance
- Support users when they cannot fulfill by themselves
- Resolve front end IT issues
- Make all front-end IT asset, services and vendors ready to support users effectively
- IT software and/or system development activities:
- Collect requirements for company business, analyze them by business specification
- Develop applications, enhancements, system under supervision
- IT Procurement activities:
- Procure or dispose all front-end IT devices/ services/ accessories/ consumable parts/ spare parts
- Procure/ renew all front-end IT service maintenance
- Periodically settle for all related vendors
- Prepare for IT budget/ plan in IT front-end service area
- Project activities:
- Communicate with all parties involved in project at every project’s milestones
- Setup IT facilities for new users/ new comers/ visitors
- Report activities:
- Timely summarize, submit all periodical reports (IT weekly report, IT Monthly System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports, etc.)
- Timely report all outstanding IT issues to higher managers
- Timely update and manage related front-end assets
- Gather all documents and submit to IT audits
- Others:
- As per assigned by superiors and other office work as required by the Company
Job RequirementS
- Desirable Background & Experience:
- Qualification: Graduate in IT at a well-known university (software development or security major is preferable)
- Language Skills: English fluency
- At least 2 years’ experience in IT, in which at least 1 year in software development and 1 year in IT service/system/security
- High analytical skills
- Understanding essential concepts on insurance business and operation
- Good background on IT areas including software, security development and support services
- Good in interpersonal, presentation and communication skills
- Desirable Character:
- Gender: Any
- Age: Any
- Personality: customer focus, driving results, problem solving, managing execution, collaborative, ethical, compliant, communicating with impact