Job Description
<Job purpose> - Realise the objective of starting up the company's Healthcare IT business in Vietnam. - Support all service operations as an engineer to maintain branding - Support the installation of IT products and sales proposals. <Job Responsibilities> 1. Support for PACS/IT (Picture Archiving and Communication System)/ Information Technology Workstation products. - Maintain Software. - Run Site survey, connection, and verification of its products with those of other companies. - Analyse and resolve issues. - Provide briefings to distributors and customers. - Check progress and status - Submit a weekly report to review results and action plan for the following week with the T Manager 2. Promotion support - Support marketing events like seminars/workshops/exhibitions and promote products. - Prepare the document, explanation - Install and prepare data for a demo unit 3. Pre-Sales Support - Provide product training and sales kit materials (PPT, Video, White paper, etc) to distributors. - Support distributors to understand customer needs, environment, workflow, and limitations, and propose optimal products, configurations, and solutions to meet the customer needs. - Support distributors to give a presentation and demonstration of products to potential customers and explain about product features, benefits,s and unique selling points compared with competitors. - Support to make technical specs for products - Submit a weekly report to review results and action plan from the following week with the IT Manager. 4. Post Sales Support - Support distributors for project management of system implementation at the customer site. - Support distributors to define the optimal workflow and configuration based on customer needs and prepare all necessary components for installation. - Support distributors to connect and integrate the company's Healthcare IT products with other vendors' IT systems and modalities at the customer site. - Provide technical and application training to distributors/customers - Receive calls from distributors and support them to solve the problems for technical and application issues. - Measure the number of implementation sites - Share progress and materials prepared with distributors with the company. - Check issues and solutions and share with the IT manager on a weekly basis 5. Consolidation of requests from distributors and customers - Investigate market changes - Consolidate current issues and study potential solutions - Report cases - Report the number of resolved issues and applied solutions
Job Requirement
<Necessary Skill / Experience > ・Education: Bachelor's Degree ・Language: English - Business Level ・Experience: 3 years of experience as System Admin/ IT Support with: + Experience with using RIS-PACS (Radiology Information System - Picture Archiving and Communication System) + Dicom knowledge, HL7 knowledge + Server hardware knowledge, NAS, SAN storage, RAID config + Hardware troubleshoot (spare part replacement, maintenance) + Virtual Machine (VMware, Hyper-V) + Network (LAN, TCP/IP, port forwarding, VLAN, firewall, routing, domain...)