Job Description
<Job Summary> Pre-Sales and Post Sales (Service) are both responsibilities in the respective country. To support Sales Team, System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve sales target and Year on Year (YOY) growth. Focus on the areas to expand Robot Sales and Services with different industry applications. <Job Responsibilities> 1. Presale activities • Work with sales team to propose/offer correct products or solutions to SI/customers • Support system integrator (SI) and end-users to resolve application issues. • Support SI and end-user on offering complete solutions with robot, vision, and 3rd party integration • POC - Support SI / EU (End-user) for POC as well as work closely with sales team to progress leads through successful POC • Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness • Render technical support to sales promotion activities such as hybrid webinars/seminars/roadshows & exhibitions. • Guide sales engineers on responses to market demands, requirements, competition activities • Training - Conduct product, application training, and maintenance training for SI and end-users • Teamwork working and team player with department members to achieve team goal • Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions. 2. Service activities • Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.) • Work with RHQ (Regional Headquarter) & SEA countries to perform after-sales service to global customers • Attend service calls on-site or online within the expected turnaround time • Work with RHQ Service/technical team to identify root causes of technical issues, and support internal junior engineers to resolve customers' application issues. • Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution. • Proposal & quotations for spare parts and service support to channel partners and customers and ensure timely billings of service provided • Identifying opportunities for end-user to promote sales of Parts & Services. • Identify potential authorized service partners to appoint and support customer
Job Requirement
<Necessary Skill / Experience > - Age: 25 - 35 - Gender: Male prefer - Education Background: Bachelor's Degree, majors in Electronic, Mechatronics, Robotics, Control and Communications, Control, and Automation - Experience: + At least 3 years in an Application Engineer/ Field Service Engineer role. + Having experience in Industrial Robots - Language: English - Business Level - Other skills: + Understanding of basic applications knowledge pertaining to factory automation, general motion controllers, servos, CNC’s, PLC’s, robotics or similar industrial controls. + Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)