Job Description
<Job Responsibilities> - Work as Front Office Supervisor - Review, analyze & suggest improvement of workflow & standards of Front office work - Ensuring timely and accurate customer service - Scheduling shifts and supervising front-office personnel - Supporting office staff - Control of front desk tidiness - Handling complaints and specific customers' requests - Monitoring stock and order office supplies and troubleshooting emergencies
Job Requirement
<Necessary Skill / Experience > ・Bachelor Degree ・Under 35y ・Gender Male ・Having over 3 years' experience in Duty Manager or Senior Front Office Supervisor in Hotel Service or Service Apartment ・Having Experience in City-hotel ・Good command of English - Speaking/Writing/Listening ・Strong problem resolving & customer service skills. ・Good PC Skill ・Strong understand of OTA (Online Travel Agent) system. ・Good knowledge of PMS, INFORE, OPERA, HIS(at least Smile system) ・Having good understanding booking operation system＆ corporate sales planning ・Have Training skill <Preferable Skill / Experience> ・Having more than 3y experience ・Come from foreign operation companies or enterprise is more preferable ・Honest and confidential ・Able to work under pressure