Job Description
1) Report to Vietnamese Manager 2) Assigned to System Engineer Team 3) Job Responsibilities: - 2nd level customer support - Take care of the troubles that first level support members couldn’t solve - Contact to vendor (maker) support, and get the instruction from vendor, then conduct the instruction - Contact to 3rd level support, sometimes directly contact to customers - Analyze the data and make documentations - Train the 1st level support about new procedures or the solution of unknown problems - Technical support as IT help desk for local customers - Support customers and internal staffs for PC, server and network problems (remote only for customers)
Job Requirement
* Essential Requirements: - Education: Bachelor - English: business level - Computer: MS Office tools - 1+ year of'work experience as Technical Support (System, Network, Server) in IT industry * Preferable Requirements: - Knowledgeable about Server, PC, Firewall, VPN (configuration, operation / maintenance, remote desktop) - Experienced in troubleshooting for Thin Client (Virtual Desktop Infrastructure) - Personality: diligent, meticulous, genuine