Job Description
<Job Responsibilities> The candidate will report to the Customer Service Manager and will primarily be involved in the following: • Assist to Manager in creating a strategic plan to enhance service quality • Handle customer inquiries on quotations, sales orders, and related matters. • Closely follow up on customer quotations to aggressively get the order. • Actively seek opportunities to grow existing customer business. • Follow up on incoming sales prospects through email/call/ Zalo. • Assist day to day customer inquiry/ feedback on the efficiency of the customer service process. • Communicate & coordinate with internal Departments/suppliers to handle customer requirements. • Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution. • Compliance communication procedures, guidelines, KPI & company procedures. • Visit customers may be required, but limited. • Other tasks will be assigned by the Manager.
Job Requirement
<Necessary Skill / Experience > - Language: English - Business Level - Experience: • Prefer 3 to 5 years B2B customer service/ sales experience. (Experience with Factory Automation/ Electric devices is highly preferable) • Good strategic thinking, planning skills • Actively/ able to create an improvement plan to enhance service quality • Possess high energy, result-oriented, and customer-centered • Good communication, negotiation & customer service skills • Fast worker, able to multitask as well as handle workload in a high-volume and fast-paced environment • Good team player • Meticulous and organized • Proficient in MS Office • Work on Saturday on a rotation basis • Living near Hanoi Metro 2A line is preferable