Job Description
<Job overview> The Customer Service Staff is mainly responsible for oversea inquires, maintain current business and support sales for news business, and others assigned tasks. <Job Responsibilities> 1. Overseas Inquiries: - Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates. - Provide accurate and timely feedback to internal teams and customers. 2. Maintain current business: - Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality. - Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner. - Monitor shipment status and proactively inform customers of any issues or delays. 3. Sales Support & Business Development: - Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients. - Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts. - Gather customer feedback to identify potential opportunities for cross-selling and upselling. 4. Documentation & Coordination: - Coordinate with operations and other departments to ensure smooth handling of shipments. - Prepare and maintain customer records, reports, and service-related documentation. - Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.) 5. Others: - Stay updated on relevant laws, regulations, and industry practices. - Prepare weekly and monthly reports as required. - Other jobs as per BOD’s requirements.
Job Requirement
<Necessary Skill / Experience> ・ Education: Bachelor’s degree in Business, Logistics, Supply Chain, or related field. ・ Age: 25 - 35 ・ Gender: Any ・ Language: English business level (Excellent written and verbal communication skills) ・ Experience: - Have 2–3 years of experience in freight forwarding (Air, Sea, Cross-border)/ logistics customer service. - Advanced MS Office skills, especially Excel. <Preferable Skill / Experience> ・Warehouse experience is an advantage. ・Japanese skills <Preferable personality> ・Strong problem-solving, multitasking, can work independently and in groups, can perform under high pressure and organizational skills. ・Customer-oriented mindset with a proactive and professional attitude. ・High responsibility, flexibility, hard-working, willing to learn more, and self-motivated. ・Good negotiation and communication skills