Job Description
<Job Responsibilities> • Set and evaluate the monthly and yearly budget and KPI for the teams under your management. • Identify areas and improvements and generate solutions for new challenges. • Oversee cost-effectiveness, productivity, and the provision of customer support procedures that nurture continuous improvement. • Review and analyze customer insights, then provide development plans focusing on continuous improvement and innovation. • Provide support to large accounts where needed. • Ensure team members are current on all current industry-related news and regulations. • Liaison with other managers in the country to develop SOP, KPI, action plan, and other procedures. • Handle all customer escalations that the Business Marketing Assistant Manager or Supervisor could not solve. • Promote company products such as BSA, charter, TPEB, and so on to existing customers and set up strategies to develop potential accounts and fill up the space the company procured. • Interpret and analyze sales information to maximize sales, profit, and feedback recommendations to management and sales team. • Foster teamwork and maintain highly motivated team members through effective leadership, communication, and guidance. • Obtain and share market information with the related team. • Work with senior team members to identify and manage company risks that might prevent growth. • Implement training for team members to sell all company products such as Ocean, Air, CBT, Warehouse, and VAS Services, both inbound and outbound. • Participate in MBR and QBR internal company, or with customers if needed. • Sign documents that are authorized by higher management. • Make regular reports related to service quality to management. • Timely submission of sales reports to direct manager or higher levels when required.
Job Requirement
<Necessary Skill / Experience > ・Age: under 45 years old ・Education: Bachelor’s degree in Business administration, Logistics, International Business or other related to Business. ・Gender : any ・Language: English at Business level ・Experience: At least 7 years of working experience in the forwarding, and logistics industry with experience with all aspects of operation procedures. <Skill > • Proficient in personal computer skills and the business systems relevant to the position to enable the identification of operational problems. • Management skills. • Communication, presentation, and negotiation skills. • Being able to work under high pressure.