Job Description
<Job Responsibilities> a. After-Sales Technical Service & Warranty Management (40%) - Perform root-cause analysis (RCA) and diagnose hardware/software faults on Inverters (VFDs), Servo systems, and Motion Controllers at the service center or client sites. - Execute repairs, board replacements (IGBT, power boards, control boards), load testing, and system commissioning. - Prepare formal Technical Assessment & Warranty Reports for factory submission and prepare service/spare part replacement quotations for clients. b. Pre-sales, Field Support & Motion Control Application Engineering (40%) - Assist OEM partners and System Integrators with parameter tuning, motion profiling, and positioning optimization. - Troubleshoot on-site issues related to industrial communications protocols (EtherCAT, Mechatrolink, Modbus, Profinet). - Collaborate with Sales Engineers to survey existing machinery setups and propose system upgrade solutions. c. Technical Training & Documentation (20%) - Develop technical guides, quick-troubleshooting SOPs, and product application notes. - Conduct product training sessions for channel partners, distributors, and key client maintenance teams.
Job Requirement
<Necessary Skill / Experience> a. Education & Work Experience - Education: Bachelor’s Degree or Higher Diploma in Electrical, Electronics, Automation, Mechatronics Engineering, or a related field. - Experience: Minimum of 2 - 3 years of hands-on experience in Field Service, Technical Support, or Automation Systems Engineering. - Technical Competency: Proven track record with industrial drives (Inverters/VFDs), AC Servo systems, PLC/HMI programming, and motion applications (e.g., flying shears, rotary cutters, packaging lines). - Technical Skills: Proficient in reading electrical schematics; skilled in using diagnostic tools (Oscilloscopes, VOMs, Insulation testers). b. Skills & Key Qualifications - Language Proficiency: English - Business Level (reading technical documentation & professional correspondence). - Soft Skills: Strong analytical problem-solving abilities under pressure; excellent client-facing and stakeholder management skills. - Other Requirements: Willingness to travel short-term for on-site client assignments. <Preferable Skill/ Experience> - Knowledge of Japanese is a plus