Job Description
<Job Responsibilities> - Provide professional customer service and act as the primary contact for inquiries related to orders, deliveries, shipments, product availability, and service issues. - Build strong customer relationships through responsive communication, proactive follow-up, and timely issue resolution. - Receive, review, enter, and maintain customer sales orders in the ERP system, ensuring accuracy of specifications, quantities, pricing, and delivery schedules. - Process order changes, cancellations, and customer requests in accordance with company procedures. - Monitor order progress and proactively communicate updates, potential delays, and delivery issues to customers and internal teams. - Maintain accurate customer and order records, support ERP data integrity, and assist with payment follow-up and account reconciliation. - Collect customer forecasts and demand information, prepare reports, and share relevant updates with Sales, Planning, and Operations. - Coordinate closely with Sales, Operations, Planning, Warehouse, Logistics, Quality, and Engineering to ensure order fulfillment and on-time delivery. - Manage shipping schedules, shipment priorities, partial shipments, and logistics arrangements with internal teams and freight forwarders. - Prepare shipping documentation, monitor shipment status, and assist in resolving transportation and delivery issues. - Coordinate customer sample orders and development projects with Engineering and Product Development, providing timely status updates. - Participate in weekly sales meetings in English and provide updates on customer orders, forecasts, shipments, delivery schedules, and service issues. - Communicate effectively in English with international customers, colleagues, and business partners. - Administer Return Goods Authorization (RGA) requests in accordance with company procedures and Delegation of Authority (DOA), ensuring proper documentation, authorized approvals, tracking, and issuance of RGA numbers only after all required approvals. - Identify improvement opportunities, support departmental initiatives, and perform other duties or special projects as assigned.
Job Requirement
<Necessary Skills / Experience> - Education: College diploma preferred; fields of study include International Trade, Business Administration, Business English, Supply Chain Management, Logistics, Marketing, or a related discipline. - Language: English - Business Level Experience: - Minimum of 3 years of experience in customer service, order management, sales support, logistics coordination, supply chain, international trade, or a related function within a manufacturing environment. - Experience using an ERP system is required <Preferred Skills> - Experience supporting international customers is preferred. - Microsoft Dynamics 365 or NAV experience is preferred.