Job Description
<Job Responsibilities> - Provide on-site technical cares for clients, including installation, maintenance, and troubleshooting - Address and resolve customer issues promptly - Conduct routine inspections and preventive maintenance to ensure optimal performance of equipment - Communicate effectively with clients and JP headquarters to understand their needs and provide tailored solutions - Build and maintain strong relationships with customers, ensuring high levels of satisfaction - Assist in planning and executing field service projects, ensuring timely completion and adherence to quality standards - Work closely with technical team in Japan to provide high-end services to clients
Job Requirement
<Necessary Skill / Experience> - Intermediate level of English or Japanese - At least 3 years of experience as a sales engineer or field engineer (whether an electrical or mechanical engineer) - Familiar with troubleshooting and maintenance of large machines <Personality> - Person who can work independently and willing to ask for support - Person who is patient, flexible, and works with hospitality - Person who is willing to go to client site in the case of emergencies <Preferable Experience> - Experience working in the semiconductor industry, printed circuit board, and packaging substrate industry - Able to speak Japanese to communicate with Japanese HQ and PIC of clients