Job Description
<Job Responsibilities> • Work closely with internal parties to handle customer comments, feedback or complaints and provide the best solutions for building excellent customer relationship and the service culture • Collect feedback & reflect customer needs and expectation to the Group • Handle customers' inquiries • 5-day work week with a mixture of shifts during the week and on weekends • Holidays shift is required
Job Requirement
<Necessary Skill / Experience > • Diploma or above • Native Japanese speaker / JLPT N2 or above; good command of spoken and written English is preferable • Customer-oriented with a positive attitude • Able to demonstrate a high level of customer service orientation • Good communication and problem-solving skills • Good PC skills in MS Office • Fresh graduates will also be considered