Job Description
[Responsibility]
• Ensuring every customer claims have been handled properly and communicate those claims to related supplier to get quality parts explanation or final decision until those customer claims have been solved;
• Handling Part Problem Report (PPR) in a way to manage NG parts after sales or before sales until final adjustment. There are 3 decision that can be taken as decision of PPR : disposal parts, re-export part, or NG part become OK part;
• Maintain NG area in order to ensure NG area always neat and clear in the placement of goods NG based on PPR period (1 month / 2 months / 3 months) or related with NG parts that still waiting insurance process; Determination of HS code for new part or re-active part that will be imported;
• Handling warranty claim with ensuring warranty claim appropriate with warranty manual;
• Support audit custom, customer and supplier.
[Requirement]
• Having min. 6 years working experience in QC autoparts in Japanese company;
• Comprehensive knowledge of custom regulations;
• Fluent in English both oral and written.
[Desire Personality]
• Good analytical skill, target oriented, and able to work under pressure;