Job Description
Company Overview
Japanese Trading MNC
Job Description
Diagnose and troubleshoot technical issues
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Prioritize and manage several open issues at one time
Follow up with clients to ensure electrical parts are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Negotiation with local suppliers and quality check of delivery.
Requirements
01
Japanese Trading MNC
Job Description
Diagnose and troubleshoot technical issues
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Prioritize and manage several open issues at one time
Follow up with clients to ensure electrical parts are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Negotiation with local suppliers and quality check of delivery.
Requirements
01