IT Service Engineer (Pacs/ IT Workstation) - IT Consulting

Job Detail

<Job purpose>
- Realisation of the objective of starting up company's Healthcare IT business in Vietnam.
- Support all service operations as an engineer to maintain branding
- Support for the installation of IT products and sales proposals.

<Job Responsibilities>
1. Support for PACS/IT (Picture Archiving and Communication System)/ Information Technology Workstation products.
- Software maintenance.
- Site survey, connection and verification of its products with those of other companies.
- Analysing and resolving issues.
- Briefing distributors and customers.
- Check progress and status
- Submit weekly report to review result and action plan from the following week with IT Manager
2. Promotion support
- Support marketing event like seminar / workshop / exhibition and promote products.
- Prepare the document, explanation
- Install and prepare data for demo unit
3. Pre-Sales Support
- Provide product training and sales kit materials (PPT, Video, White paper, etc) to distributors.
- Support distributors to understand customer needs, environment, workflow and limitation, and propose optimal products, configuration and solution to meet the customer needs.
- Support distributors to give presentation and demonstration of products to potential customers and explain about product feature, benefit and unique selling point compared with competitors.
- Support to make technical spec for products
- Submit weekly report to review result and action plan from the following week with IT Manager.
4. Post Sales Support
- Support distributors for project management of system implementation at customer site.
- Support distributors to define the optimal workflow and configuration based on customer needs and prepare all necessary components for installation.
- Support distributors to connect and integrate Company's Healthcare IT products with other vendor's IT system and modalities at customer site.
- Provide technical and application training to distributors/customers
- Receive calls from distributors and support them to solve the problems for technical and application issues.
- Number of implementation sites
- Sharing of progress and materials prepared with distributors with the company.
- Are issues and solutions shared with the IT manager on a weekly basis?
5. Consolidation of requests from distributors and customers
- Investigating market changes
- Consolidation of current issues and study of solutions
- case report
- Number of resolved issues and solutions

<Necessary Skill / Experience >
・Education: Bachelor's Degree
・Language: English - Business Level
・Experience: 3 years of experience as System Admin/ IT Support with:
+ Experience with using RIS-PACS (Radiology Information System - Picture Archiving and Communication System)
+ Dicom knowledge, HL7 knowledge
+ Server hardware knowledge, NAS, SAN storage, RAID config
+ Hardware troubleshoot (spare part replacement, maintenance)
+ Virtual Machine (VMware, Hyper-V)
+ Network (LAN, TCP/IP, port forwarding, VLAN, firewall, routing, domain...)