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Contact Center Operation Manager - BPO

Contact Center Operation Manager - BPO

Business Level

Business Process Outsourcing (BPO)

Business Operations

IDR10,000,000 - 15,000,000

Indonesia Jakarta/Depok/Bogor

2018/12/09

JO-180223-147744

Job Detail

- Lead and Manage call center projects for improving quantitative and qualitative performance and clients satisfaction.
- To be responsible for the result of project in the unit
- Controlling and make sure that the team in following the standard KPI set by the client
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Create Capaticity Planning according to client project
- To plan for human development to promote staff to higher level.
- To keep good relationship with clients and do internal coordination with other division or department
- At least 2 years of working experience as Contact Center Operation Manager
- Experience in Business planning for Contact Center, Capacity Planning, Controlling Call Rate, etc
- Computer literate especially in Excel (Vlookup, PIVOT, IF)
- Good Analysis and planning ability
- Motivated and able to work under pressure
- Good Negotiation skill and strong in numbers

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