Job Description
<Job Responsibilities> - Installation and getting the final acceptance from the customer - Maintenance of the installed base - Keep the demo equipment fully operational - Provide customer service for all instrumentation - Perform field service for installations and repair - Train customers on software and hardware of instrument - Perform upgrades, modification relocation of instruments - Handle in-house customer repairs - Promote service replacement parts, service contracts - Support sales team for site survey of company & competitor install base - Prepare quotations for service issue when system out of warranty, for parts and service contract - Ensure that the customer received all the information as requested - Report to the management for any problems - Write trouble-shooting note - Get acceptation documents for final payment - Provide help to the sales coordinator to collect the remaining fund - Cost reduction by optimizing travel itinerary, and time reduction for installation and repair - Assist the dept to follow local installation process for all new system and for all product lines, until full acceptance of the system by customer - Participation on request to technical seminars or shows - Other duties as assigned
Job Requirement
<Necessary Skill / Experience > ・Bachelor's degree in Electrical/Mechanical/Instrumentation Engineering, or Physics ・Business English proficiency ・Min. 2 years as Service Engineer in instrumentation industry for medical segment ・Own SIM A ・Proficient with MS Office ・Good communication skill and presentation skill, good work ethics