Job Description
-Perform tier-1 troubleshooting, escalation and coordination -Provides an administrative support service to the IT Operation team -Communicates in a professional manner, provides updates and ensures clients are aware of the actions that are being undertaken on their behalf. -Ensures all relevant documents related to the task / requests are maintained, including the client’s information. -Performs any other related task as required
Job Requirement
-Hold bachelor’s degree from IT Major -Has working experience minimum 2 Years in IT Area -Experience in handling IT issue Network, PC, Software, mobile phone. -Have an enthusiast to learn IT Infrastructure area -Technical background (Windows, LAN, System/Server) -Familiarity with common office applications (e.g., Office 365, Teams) -Communication skill