Job Description
<Position Objective/Expectation > - Assist customers with product inquiries in a swift, proficient and friendly manner. The Customer Service Associate will be instrumental in customer retention by addressing enquiries in a professional, positive manner. <Job Responsibilities> - Respond to customer email enquiries. - Respond to live chat enquiries. - Enquiries pertain to: product, payments, shipping, and post purchase - Adhere to customer service protocols related to late shipping, fail to ship, quality fails, returns and compensation. - Respond professionally and timely to customer enquiries. - Adhere to escalation protocols when requested by customers. - Other responsibilities as needed
Job Requirement
<Necessary Skill / Experience > - Have a minimum of Bachelor degree in any discipline - Business level in English and Japanese (Min, JLPT 2 cert owners), skill in other languages is an advantage - 1 year in customer service experience communicating with Japanese natives, preferably in E-commerce or Fashion - Proficient in any CRM platform (Zendesk, Freshdesk) and Google suite is a plus - Ability to multitask, prioritize, and manage time effectively - The candidate must be willing and to be flexible to work in roster shift