Job Description
- Lead customer complaint handling by investigating quality issues, conducting root cause analysis, and implementing effective corrective and preventive actions - Serve as the main point of contact for customers on quality-related matters, ensuring timely communication and resolution of complaints - Monitor supplier quality performance, investigate supplier-related quality issues, and work with suppliers to implement corrective actions and drive continuous improvement - Coordinate with Sales, Warehouse, Operations, and suppliers to ensure product quality meets customer requirements - Analyze internal quality data, identify improvement opportunities, and support initiatives to reduce defects and improve operational processes - Develop, review, and maintain quality documentation, including SOPs, work instructions, and quality procedures - Monitor and report quality KPIs, and support internal, customer, and supplier audits - Promote quality awareness across the organization and contribute to the development of the company's Quality Assurance function
Job Requirement
- Bachelor's degree - Business English proficiency - Min. 3 years of working experience in QA at a construction machinery components manufacturing or trading company - Experience in customer complaint handling, root cause analysis, and corrective/preventive action implementation using quality tools such as 5 Why Analysis and other problem-solving methods - Experience in supplier quality management and quality documentation (SOPs, reports, KPIs) - Proficient in Microsoft Office (Excel & PowerPoint) - Able to work independently and collaborate effectively with multiple departments