Job Description
IT Support: - User support: Receive calls, emails, or tickets from users for common technical issues with computers, laptops, printers, and mobile devices. To coordinate with device vendors when needed. - Documentation: To record each troubleshooting or issues in the ticketing system, documenting solutions and resolution status, and assist IT Manager in generating reports. - Installation and configuration: Install, configure, and maintain common business hardware, software, and applications. - Account management: To assist IT Manager in user account management (e.g. creating new accounts/User ID, deactivating expired accounts/User ID) in systems such as Active Directory or Office365. - Data maintenance: To assist IT Manager in maintain IT database (e.g. asset record, user information, etc.). - Maintenance and security: To assist IT Manager in ensuring security and updates of hardware and software, including antivirus installation, and performing other routine maintenance. Admin Support: - Review invoices and handle Biznet-related issues, both for office and expatriate use. - To support the collection and review on driver weekly operational reports. - Maintain records of office equipment related to office Occupational Safety and Health (K3). - Organize/manage the storage of company event documentation (such as moving and archiving photos from camera/mobile phone/Google Drive/Cloud to the shared folders. - Handle employee photo editing when needed for visa processing, business cards, or other necessary documents. - Handle the procurement of employee ID cards and business cards, including the issuance of Request Slip. - Handle the procurement of proximity card for building entry card, office entrance card, visitor card, including the issuance of Request Slip. - Maintain records of proximity card, office entrance card and visitor card. - Handle the issuance of Request Slip for the procurement of IT-related items (e.g. chargers, phone cases, etc.). - Handle the annual update or review of the Key Management List, and maintain the record. - Other related tasks as assigned
Job Requirement
- Bachelor Degree in Information Technology. - Having IT Certifications for infrastructure such as Cisco, Microsoft Office 365, or ComTIA A+ will be prioritized. - 1-2 years experience in IT infrastructure work, preferably with experience working in an IT consulting company. - Business level English, both written and spoken - Have the knowledge related to networks, server, printer, Windows PCs, and business software and applications. - Experience as General Administration support is preferable. - Excellent organizational and time-management skills. - Effective communication and interpersonal skills (people and problem-solving oriented).