Job Description
- Welcome and assist guests during check-in and check-out processes in a professional manner - Communicate effectively with Japanese guests by providing interpretation and translation support - Manage reservations, room assignments, and guest records accurately - Coordinate with housekeeping and maintenance teams to ensure guest satisfaction - Provide information about residence facilities, services, and local areas - Answer phone calls, emails, and messages in Japanese and other required languages - Maintain a clean, organized, and presentable front desk area - Process payments and handle cash transactions securely - Follow established security procedures and emergency protocols - Other duties as assigned
Job Requirement
- Min High School degree - Conversational Japanese (own N3 cert.) & Conversational English proficiency - 1 year of experience as Front Desk / Guest Service from Hotel / Service Apartment - Friendly, well-mannered, polite, with a neat appearance, Strong communication skills, Customer-oriented, Confident