Job Description
- Act as the primary point of contact for guests, delivering courteous and professional service - Respond promptly to guest inquiries, concerns, and complaints via phone, email, or face-to-face - Manage hotel check-in and check-out procedures, including processing guest registrations and preparing/distributing room key cards - Update and maintain accurate guest information and records in the Property Management System (PMS)/hotel database - Receive and log housekeeping requests (e.g., cleaning, linen change) and maintenance requests (e.g., repairs, fixture issues) from guests - Coordinate and dispatch service requests to the housekeeping, engineering, and maintenance departments - Follow up on the status of service requests to ensure timely completion and notify guests upon resolution - Assist in the compilation and preparation of daily occupancy reports, weekly revenue summaries, and other operational front office reports - Provide general administrative support and handle additional ad-hoc duties as assigned by the Front Office Supervisor or Manager - Perform cashiering duties such as processing payments, handling petty cash, and reconciling shifts as required
Job Requirement
- Fresh Graduates with relevant experience are welcom - Diploma degree in a related field such as Hospitality Management, Tourism, or Business Administration - Conversational level of Japanese proficiency (equivalent to JLPT N3) - Willingness to work in rotating shifts, including weekends and public holidays - Possessing a professional appearance, courteous demeanor, and a strong service-oriented hospitality mindset