Job Description
<Job Responsibilities> - Act as the primary point of contact for guests, delivering courteous and professional service - Respond promptly to guest inquiries, concerns, and complaints - Communicate clearly and respectfully with guests on a daily basis via phone, email, or face-to-face interactions - Manage check-in and check-out processes, including the preparation and distribution of room keys - Update guest details and ensure all records are accurate and up to date in the system - Receive and log housekeeping and maintenance requests from guests - Coordinate cleaning, repairs, and service requests with the appropriate departments - Follow up on requests to ensure completion and notify guests once services are finalized - Assist with the preparation of daily, weekly, and monthly front office reports as needed - Provide support for additional operational duties as assigned by the supervisor or manager - Perform other related tasks as required
Job Requirement
<Necessary Skill / Experience > ・Fresh Graduates are Welcome ・Diploma degree from related major ・Conversational level of Japanese Skill (JLPT N3 Level) ・Willing to work in shifts, including weekends and public holidays ・Professional appearance, demeanor and hospitality mindset