Job Description
<Job Responsibilities> ・Develop, implement, evaluate, and coordinate the implementation of a productive & effective collection process ・Create and disseminate the collections’ policy and standard operating procedure ・Contact customers via the telephone system to remind installment or any other payments that are past due via email and phone calls based on SOP ・Visit customers and send Warning Letters (SP) in arrears based on SOP to validate conditions, analyze and collect payments for outstanding debtor obligations ・Negotiate suitable payment options or loan restructuring to customers and monitor debtor's promise to pay according to the arrears period and collect back according to the payment promise ・Provide reports, information and feedback to superiors on the achievement of Delinquency, Moving AR targets on a daily, weekly and monthly basis ・Review and improve with relevant business managers weekly collections and reconciliation reports, underlying data, and process ・Achieve KPI for personal performance ・Other responsibilities as needed
Job Requirement
<Necessary Skill / Experience > ・Minimal Diploma Degree ・Conversational English proficiency suitable to be used in MNC office ・5 years of experience as Desk and Field Collection with notable negotiation experience with customers in a bank or multi finance company, handling MSME ・Proficient in using MS Office ・Knowledgeable in Indonesian law