indonesia - jakarta
IDR15,000,000 - 25,000,000
Job Number
English Level:Business Level;Japanese Level:None;
Job Category
Corporate Development/ Business Development
Posted 2023/01/04

Job Description

• Provides leadership to Customer Support Department by achieving operational efficiency, securing customer loyalty  and  generating service business at a reasonable cost.
• Responsible in the overall management of a national service partner network, technical support, customer contact center, spare parts management.
• Leads the transformation of CS to include B2B best practices while at the same time preserving Walk-in expertise and reliability.
• Drives ways to increase the quality & efficiency of customer support through process improvements and policy formulation.
• Ensure agreed  contractual obligations with customers in terms of delivery are met.
• Create and deliver service product offering to customers. The objective is to  be more competitive in the market, in terms of variety product packages to customers with the perception of value for money and  taking into consideration Epson business interest.
• Drive  and lead ways to maintain an effective outsource vendor model. 
• Collaborates with Regional Customer Support to ensure local objectives and directions are aligned with  regional direction.
• Works and coordinates with Finance in the management of service support /warranty cost.
• Foster teamwork and maintain a highly motivated Customer Support team through effective leadership, communication and guidance.

Job Requirement

<Necessary Skill / Experience >
・ Max. 45 years old
・ Min. graduated from Bachelor Degree preferably in Business Administration Major or similar
・ Has at least 5 years experiences in Business Management and customer services
・ Willing to work in South Jakarta
The position has been closed.