Job Description
- Help with check-in and check-out procedures for customers - Act as a liaison between customer service and other departments - Respond to customer questions and requests - Handle complaints and resolve issues from customers - Provide information about apartment facilities and public places in the city - Relay customer feedback to building management to enhance apartment services and overall customer satisfaction - Perform other related tasks as assigned
Job Requirement
- Diploma/Bachelor’s degree in Hospitality or related field; open to fresh graduates - Conversational Japanese (JLPT N3) or above - At least 2 years of experience in Hospitality industry (including freelance or part-time experience) - Effective communication in Japanese and comfortable interacting directly with Japanese - Willingness to work shifts, weekends, or public holidays in Cikarang