Job Description
Job Responsibilities: • Responding to client support requests. • Contacting clients to find out the nature of the problem. • Traveling to the client’s location or connecting via a remote link. • Troubleshooting hardware and software issues. • Installing and maintaining hardware and computer peripherals. • Knowledge of popular operating systems, software applications, and remote connection systems. Installing and upgrading operating systems and computer software • OUTLOOK configuration & Printer/scanner configuration • Ability to solve complex hardware and software issues • Troubleshooting basic networking and connection issues. • Preparation of DO & Service reports during project execution. • Documentation: Preparation of Project completion documentation, reports based on the Size of the project as per KIN standard- Small, medium, or large projects
Job Requirement
Job Description : Looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. Candidate required working on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, candidate should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. Experience: 3 to 5yrs Qualification: Graduate B.sc, B.E/B. Tech (preference) Certifications: • Microsoft Certification: MCSE, Azure Certification would be additional Advantage