A Billion dollar E-Commerce Firm Based in Bangalore
•Spearhead operations driving vision and strategy.
•Define, track and improve key metrics pertaining to customer experience.
•Continuous performance review based on quality and speed to align end objective of customer delight.
•Explore and implement new models for serving customers.
•Drive strong system capabilities partnering closely with Technology/Engineering team for customer experience.
•Collaborate across functions to drive process capabilities.
•Develop, mentor and motivate the team to achieve goals.
•Work closely with enabling/business Partners like HR, Finance, and legal and other operation teams.
Experience in handling large ITES in outsourced/captive setup.
• MBA from tier 1 institute with a general management experience of 10+ years in an operational leadership role.
• Strong negotiation skills & very high customer orientation.
• Functional/Technical background. Should have an experience in leading & working with large teams.
• Excellent communication skills.