Job Description
- Supervise and oversee daily Ocean Export operations, primarily FCL shipments - Manage end-to-end export processes from booking through vessel departure - Coordinate and secure vessel space with shipping lines - Liaise with shipping lines, overseas agents, customers, and internal departments - Prepare, check, and process export documentation accurately and on time - Monitor vessel schedules, shipment progress, cut-off times, and documentation deadlines - Create job orders and ensure invoices are issued accurately and on schedule - Handle and resolve operational issues promptly and provide timely updates to customers - Ensure export operations comply with company procedures, shipping line requirements, and applicable regulations - Supervise, guide, and support Ocean Export team members in their daily activities - Follow up on shipment issues and proactively coordinate solutions with relevant parties - Ensure a high level of service quality and customer satisfaction - Support process improvements to increase operational efficiency and accuracy - Other task assigned
Job Requirement
- Bachelor's degree in Logistics, Supply Chain, Business, or a related field - Business-level English, both written and spoken - Minimum 2 years of experience as an Export Customer Service Supervisor in ocean freight forwarding - Hands-on experience managing FCL shipments, including AMS/AFR submissions, with preferably prior experience using CargoWise - Strong knowledge of export-import procedures and shipping documentation (B/L, SI, VGM, PEB, etc.) - Proven leadership, communication, and problem-solving skills