Job Description
- Support Office 365 system - Manage operation for Exchange Online, SharePoint, Teams, OneDrive, Power Apps, and Power BI products - Finding log on 365 systems - Working together with end user helpdesk and IT team - Managing ticketing system using ServiceNow - Update configuration document and license - Managing team operation and escalate case to customers - Other tasks as assigned
Job Requirement
- High-conversational level Japanese preferably N2 and conversational English proficiency - At least 1 year experience as IT Support/Helpdesk or Microsoft 365 administration, experienced in troubleshooting - Familiar with Exchange Online, Teams, SharePoint, and OneDrive configuration - Strong analytical skills and attention to detail