Job Description
- Provide first-line technical support to end-users via phone, email and in-person, addressing hardware and software issues - Troubleshoot and resolve IT problems, including network connectivity, printer issues, software installation and system configuration - Install, configure and maintain computer hardware, software, and peripherals - Perform regular system maintenance and updates to ensure optimal performance and security - Document all support tickets and maintain accurate records of issues resolved, and actions taken - Assist with user account management, password resets and access permissions - Monitor and maintain IT assets and inventory - Respond promptly to urgent IT issues and work to minimize downtime - Provide regular reports and coordinate closely with APAC IT, Corporation on relevant activities and issues - Develop and implement new systems and applications to streamline work processes, improve efficiency, and support future business requirements. - Support and coordinate building maintenance and facility-related activities to ensure a safe, functional, and well-maintained workplace. - Other tasks as assigned
Job Requirement
- Bachelor's degree in Computer Science, Information Systems, Informatics Engineering, or similar - High-conversational level of English (able to communicate with expat about technical matters) - At least 3 years of proven experience in IT support in any industry - Strong technical knowledge of Windows, firewall, network, proficiency with hardware troubleshooting and basic networking concepts, experienced in ticketing systems and IT service management tools, excellent problem-solving skills and the ability to diagnose issues systematically - Knowledge of IT security best practices and data protection principles - Strong communication skills with the ability to explain technical concepts to non-technical users - Ability to work independently and manage multiple support requests simultaneously