Job Description
- Welcome and assist guests during check-in and check-out processes in a professional manner - Communicate effectively with Japanese guests by providing interpretation and translation support - Handle guest inquiries, requests, and complaints promptly and courteously - Manage reservations, room assignments, and guest records accurately - Coordinate with housekeeping and maintenance teams to ensure guest satisfaction - Provide information about residence facilities, services, and local areas - Answer phone calls, emails, and messages in Japanese and other required languages - Maintain a clean, organized, and presentable front desk area - Other duties as assigned
Job Requirement
- Diploma's degree - High Conversational Japanese N3 & High Conversational English proficiency - 1 year of experience as Guest Relation from Hotel/Apartment - Possess omotenashi spirit; friendly, well-mannered, polite, with a neat appearance, strong communication skills, customer-oriented, and confident