Job Description
- Act as the primary point of contact for guests, delivering courteous and professional service - Respond promptly to guest inquiries, concerns, and complaints - Communicate clearly and respectfully with guests on a daily basis via phone, email, or face-to-face interactions - Manage check-in and check-out processes, including the preparation and distribution of room keys - Update guest details and ensure all records are accurate and up to date in the system - Receive and log housekeeping and maintenance requests from guests - Coordinate cleaning, repairs, and service requests with the appropriate departments - Follow up on requests to ensure completion and notify guests once services are finalized - Assist with the preparation of daily, weekly, and monthly front office reports as needed - Provide support for additional operational duties as assigned by the supervisor or manager - Perform other related tasks as required
Job Requirement
- Fresh Graduates with relevant internship experience are Welcome - Diploma degree from related major - Conversational level of Japanese Skill (JLPT N3 Level) - Willing to work in shifts, including weekends and public holidays - Professional appearance, demeanor and hospitality mindset