Job Description
- Monitor and control the cleanliness, environmental health, security, common facilities, and overall condition of the residential area - Build and maintain relationships with local security authorities, including TNI and Polri, to support residential security and information sharing - Monitor residents' maintenance fee (IPL) collection and prepare regular reports on payments, outstanding issues, and community-related concerns - Plan and oversee community development programs and maintain good relationships with residents and the surrounding community - Manage resident services by handling complaints, concerns, and requests and ensuring timely resolution - Develop and implement building control policies to maintain the appearance, quality, and overall harmony of the residential area - Coordinate with the Project Department to inspect building quality and compliance before handover and monitor renovation or repair work carried out by residents - Coordinate residential community administration, including RT/RW activities, and recommend solutions to management for environmental and community-related issues - Other responsibilities as needed
Job Requirement
- Bachelor's Degree in Property Management, Management, Public Relations, Engineering, or a related field - Conversational English proficiency - Minimum 3 years of experience as Estate Manager in Residential Landed House, experienced in managing residential areas for resident complaints, community relations, building control, and coordination with project or property management team - Experienced in handling IPL collection and resident-related administration, coordinating with residents, RT/RW representatives, local communities, security authorities, and internal departments, conducting site inspections and monitoring residential facilities and building conditions - Strong communication, negotiation, coordination, problem-solving, customer service, and relationship management skills